Return Policy

Return / Refund Policy

Return and refund of product is not applicable since our products are all perishable. All items you purchase are final when you buy at Owen-Sophia House of Delicacies. We guarantee its freshness as we cook our desserts everyday. 

In the unlikely event that any item(s) you purchase are damage or spoil during the transit. Owen-Sophia House of Delicacies  may refund or replace that order. Any decision to do so is entirely within the discretion of Owen-Sophia, on a case-to-case basis. In an event that you are not satisfy with our product, Owen-Sophia is not duly-bound to replace or refund. Any request for a refund must be inform the company as soon as possible. To make sure that you are happy with the product you receive, please inspect the contents as soon as your order arrives.  In any event you return the product, Owen-Sophia is not responsible for damage or loss of shipment. Incorrect address information you supply to us or for inability of a recipient to receive the product. On the day you specify that it should be delivered. Please read the Terms and Condition Page and Privacy Policy for addition information on this site.

Handling charges are not refundable.